Refund and Cancellation Policy
Refund and cancellation terms for payments made to Pleasant Digital, LLC — managed services, third-party products, deposits and billing errors.
This policy applies to payments made to Pleasant Digital, LLC, which operates the PD Geek and Pleasant Digital brands.
Your agreement controls. Cancellation and refund terms for managed services, projects, products and third-party services are primarily governed by your signed agreement, including any Master Services Agreement, Service Order, Statement of Work, Change Order, Recurring Services Authorization or other written order. Where your signed agreement addresses cancellation, termination, credits or refunds, that agreement controls.
Managed services
- Managed-service fees are generally billed in arrears for services already provided, so there is ordinarily no prepaid monthly service fee to refund.
- Cancellation or termination of managed services is governed by the notice, term and termination provisions of the applicable agreement.
- Amounts already earned, incurred or otherwise payable under the agreement remain due.
Third-party products and services
- Software licenses, subscriptions, hardware, equipment and other third-party products or commitments may require payment before we order, activate or commit to them.
- Once ordered, activated or committed, those amounts may be non-cancelable or non-refundable to the extent permitted by the applicable vendor terms and your agreement.
- If a vendor provides us a refund or credit for a customer-specific charge, we will handle that refund or credit in accordance with the applicable agreement.
- Non-cancelable committed charges remain payable for the applicable committed term where your agreement so provides.
Project deposits and prepayments. Project deposits and prepayments may be used for equipment, materials, third-party commitments, reserved labor, scheduling and other costs associated with the project. Amounts already applied or committed are not refundable except as provided by the applicable Statement of Work, Change Order or other written agreement.
Completed work. Fees for services already performed are generally not refundable. Claims involving defects in our workmanship are handled under the applicable workmanship-warranty provisions rather than through a general refund request.
Billing errors and duplicate payments. If we determine that you were charged incorrectly or that the same obligation was paid more than once, we will correct the error and issue an appropriate refund or credit.
How refunds are made. Approved refunds are generally returned to the original payment method where reasonably possible. Card refunds commonly appear within approximately 5–10 business days after issuance, although timing depends on the payment processor and card issuer. With your agreement, a credit may instead be applied to an open invoice or future amount due.
Non-waivable rights. Nothing in this policy limits any refund, cancellation or other right that cannot lawfully be waived.
Contact
Pleasant Digital, LLC