Payment Terms
How payments to Pleasant Digital, LLC work — invoices, online payment, accepted methods, automatic payments and disputes.
Who you are paying. Payments for services provided under the PD Geek and Pleasant Digital brands are made to Pleasant Digital, LLC, the legal entity that operates both brands. Your card or bank statement may identify the merchant as “Pleasant Digital, LLC” or another descriptor used by our payment processor.
Your agreement controls. Pricing, billing timing, due dates, deposits, late payment, suspension, cancellation and refunds are governed by your signed agreement with us, including any Master Services Agreement, Service Order, Statement of Work, Change Order, Recurring Services Authorization or other written order. If this page conflicts with your signed agreement, the signed agreement controls.
Invoices and online payment. We send invoices through our accounting system. An invoice may include a secure online payment link processed by Zoho Payments or another payment method identified on the invoice. Payment-card and bank-account credentials entered through the payment processor are handled by the payment provider rather than stored as full account credentials in our business systems.
Accepted payment methods. We accept credit and debit cards on the networks shown at checkout. Bank (ACH) payment may also be available for eligible accounts. Other payment methods are accepted only when stated on your invoice or agreed in writing.
Saved payment methods. You may choose to save an eligible payment method for future use. Saving a payment method by itself does not authorize automatic charges.
Automatic payments. We charge a saved payment method automatically only when you have separately authorized automatic or recurring payments, such as through a Recurring Services Authorization or another written authorization. You may withdraw that payment authorization by contacting us, subject to any notice requirements in the authorization or your agreement. Withdrawal of payment authorization does not cancel amounts already due or other contractual payment obligations.
Bank (ACH) debits. Where ACH is offered, we initiate a debit only pursuant to your authorization. The authorization will identify the amount, or the method used to determine the amount, and whether the authorization applies to a one-time or recurring payment.
Failed, returned or reversed payments. If a payment fails, is returned, reversed or otherwise not successfully collected, the related balance remains unpaid and the payment terms in your agreement continue to apply.
Questions and disputed charges. If you believe an invoice or payment is incorrect, please contact us promptly so we can investigate and attempt to resolve the issue. Any contractual invoice-dispute procedure or deadline is stated in your agreement. Nothing on this page limits any rights that cannot lawfully be waived.
Refunds. See our Refund and Cancellation Policy.
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Pleasant Digital, LLC